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Website Terms & Conditions

Last updated: 9 July 2026

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1. About These Terms

These Website Terms & Conditions ("Terms") govern your use of the KeyFacts Online website ("the Website") and the services provided through it.

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The Website is owned and operated by:

 

UK Housing Ltd
Rockfield
Church Road
Gilwern
Monmouthshire
NP7 0EL

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Company registration details: Private Limited Company

 

References to "we", "us" and "our" mean UK Housing Ltd. References to "you" and "your" mean any person accessing or using the Website.

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By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website.

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2. About KeyFacts Online

KeyFacts Online provides news, analysis, insights and information relating to the UK's affordable housing sector.

The Website provides access to:

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  • Publicly available content;

  • Free trial content;

  • Subscriber-only content available through paid subscriptions;

  • Information and insights intended for professionals working within or connected to the affordable housing sector.

 

We reserve the right to update, modify or remove content, features or services at any time.

 

3. Eligibility

KeyFacts Online is intended for users aged 18 years or over.

 

By using the Website, you confirm that:

  • You are legally capable of entering into a binding agreement;

  • The information you provide is accurate and complete;

  • You will comply with these Terms.

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4. User Accounts

Certain features of the Website require you to create an account.

 

  • When creating an account, you agree to:

  • Provide accurate and up-to-date information;

  • Keep your login details confidential;

  • Notify us immediately if you believe your account has been accessed without authorisation;

  • Accept responsibility for activity carried out through your account.

 

You must not:

  • Share your username or password with others;

  • Allow unauthorised individuals to access subscriber-only content;

  • Create accounts using false information.

 

We reserve the right to suspend or terminate accounts where we believe these Terms have been breached.

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5. Free Trial Access

KeyFacts Online may offer a free trial period.

 

The free trial:

  • Provides access to selected subscriber content for a period of four weeks;

  • Does not require payment details;

  • Does not automatically convert into a paid subscription;

  • Ends automatically after the trial period unless you purchase a paid subscription.

 

After the trial period expires, access to subscriber-only content will be restricted unless a valid subscription is purchased.

 

We reserve the right to limit free trial access where we believe multiple trial accounts have been created by the same individual or organisation.

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6. Paid Subscriptions

Paid subscriptions provide access to subscriber-only content.

 

Subscription terms, including pricing, billing arrangements, cancellation rights and renewal information, are set out in our Subscription Terms & Conditions.

 

Subscriptions must not be shared, transferred or resold unless expressly agreed with UK Housing Ltd.

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7. Organisational Access

Organisations may purchase access arrangements separately from individual website subscriptions.

 

Organisation subscriptions are agreed directly with UK Housing Ltd and may include:

  • A designated account holder;

  • Additional authorised user accounts;

  • Bespoke pricing;

  • Specific access arrangements.

 

The organisation is responsible for ensuring that access is only provided to authorised users. Unauthorised sharing of access credentials may result in suspension or termination of access.

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8. Acceptable Use

You agree to use the Website responsibly and lawfully.

 

You must not:

  • Attempt to gain unauthorised access to the Website;

  • Circumvent security measures or access restrictions;

  • Use automated tools to scrape, copy or extract content;

  • Use Website content for commercial redistribution without permission;

  • Upload malicious software or harmful code;

  • Interfere with the operation of the Website.

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9. Intellectual Property & Third-Party Content

KeyFacts Online is a platform that curates and brings together news, articles, insights and information relating to the UK's affordable housing sector from a range of external sources.

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Unless otherwise stated, UK Housing Ltd owns the KeyFacts Online platform, including its branding, website design, structure, functionality, databases, original editorial material created by us, and other materials produced specifically for the Website.

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The articles, reports, images, publications and other content featured or referenced on KeyFacts Online may belong to third-party publishers, organisations or copyright holders. UK Housing Ltd does not claim ownership of this third-party content.

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Where possible, KeyFacts Online provides links to the original source of published content. Users should refer to the relevant third-party publisher's own terms and copyright policies when accessing or using external content.

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You must not copy, reproduce, republish, distribute or commercially exploit any content accessed through KeyFacts Online unless you have obtained permission from the relevant copyright owner.

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KeyFacts Online does not grant users any rights to reproduce or redistribute third-party content.

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10. Accuracy of Information

KeyFacts Online aims to provide a valuable resource by bringing together relevant news, information and insights from across the affordable housing sector.

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Content featured on the Website may originate from third-party sources. While we take care in selecting relevant and reputable sources, we do not independently verify or guarantee the accuracy, completeness or timeliness of all third-party information.

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Any views, opinions or statements contained within third-party content belong to the original author or publisher and do not necessarily represent the views of UK Housing Ltd.

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Users should refer to the original source and seek appropriate professional advice where required.

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11. Availability of the Website

We aim to keep KeyFacts Online available and operational. However, we do not guarantee uninterrupted access.

 

The Website may occasionally be unavailable due to:

  • Maintenance;

  • Technical issues;

  • Updates;

  • Circumstances outside our reasonable control.

 

Temporary interruptions will not normally entitle users to refunds or compensation.

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Where significant technical issues materially affect access for an extended period, we may consider appropriate remedies, including extensions or refunds, at our discretion.

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12. Third-Party Links

The Website contains links to external websites. These links are provided for convenience only.

 

We do not control and are not responsible for:

  • The content of external websites;

  • Their availability;

  • Their privacy practices;

  • Their terms and conditions.

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13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

 

By using the Website, you acknowledge that your information will be handled as described in our Privacy Policy.

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14. Limitation of Liability

To the fullest extent permitted by law, UK Housing Ltd will not be liable for:

 

  • Losses arising from reliance on Website content;

  • Business interruption;

  • Loss of profits;

  • Loss of data;

  • Indirect or consequential losses.

 

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

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15. Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page with the updated date. Your continued use of the Website after changes are published means you accept the updated Terms.

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16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

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17. Contact Us

If you have any questions about these Terms, please contact:

 

UK Housing Ltd

Email: ms@uk-housing.co.uk

 

Registered Address:

Rockfield
Church Road
Gilwern
Monmouthshire
NP7 0EL
 

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