Last updated: 9 July 2026

​

UK Housing Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

​

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit KeyFacts Online ("the Website"), subscribe to our services, create an account, or otherwise interact with us.

​

By using our Website, you agree to the practices described in this Privacy Policy.

​

1. Who We Are

KeyFacts Online is owned and operated by UK Housing Ltd, a private limited company registered in the United Kingdom.

 

Registered Office:

Rockfield
Church Road
Gilwern
Monmouthshire
NP7 0EL

​

For any privacy-related enquiries, please contact:

Email: ms@uk-housing.co.uk

​

2. The Information We Collect

Depending on how you use our Website, we may collect the following personal information:

 

• Name

• Email address

• Telephone number

• Company name

• Postal address

• Login credentials

• Subscription information

• Payment records (processed securely by Wix Payments)

• IP address

• Device and browser information

• Website usage data

• Contact form enquiries

• Newsletter preferences

​

We also collect certain technical information automatically through cookies and analytics technologies.

 

3. How We Collect Your Information

We collect information when you:

​

• Visit our Website

• Create a user account

• Purchase a subscription

• Complete a contact form

• Subscribe to our newsletter

• Communicate with us by email

• Interact with our content

• Use our subscriber-only services

​​

Some information is also collected automatically through cookies and analytics tools.

 

4. How We Use Your Information

We use your information to:

 

• Create and manage your account

• Provide access to subscriber-only content

• Process payments

• Deliver our services

• Respond to enquiries

• Send newsletters and marketing communications where you have consented or where otherwise permitted by law

• Improve our Website and user experience

• Monitor Website performance and security

• Prevent fraud and misuse

• Comply with legal obligations

​

We will only process your personal information where we have a lawful basis for doing so under UK data protection legislation.

​

5. Our Lawful Bases for Processing

Depending on the circumstances, we process personal data because:

​

• It is necessary to perform our contract with you.

• You have given us consent.

• We have a legitimate business interest in improving and operating our services.

• We are required to comply with legal obligations.

6. Payments

Payments made through the Website are processed securely using Wix Payments. We do not store your full payment card details.

​

Payment information is processed in accordance with Wix's security standards and applicable payment regulations.

​

7. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you:

​

• Industry news

• Affordable housing updates

• Subscriber information

• Product announcements

• Promotional content

​

Marketing emails are managed using Mailchimp. You may unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

​

8. Cookies

Our Website uses cookies to improve functionality and understand how visitors use our Website.

 

These include cookies used by:

• Wix

• Google Analytics

• Wix Analytics

​

Cookies help us:

• Remember user preferences

• Maintain secure login sessions

• Analyse Website traffic

• Improve Website performance

​

You can control cookies through your browser settings. Please note that disabling certain cookies may affect how the Website functions.

​

9. Analytics

We use analytics tools to understand how visitors interact with our Website.

 

This information may include:

• Pages viewed

• Time spent on pages

• Navigation paths

• Device type

• Browser type

• General geographic location

• Referral source

​

Analytics data is generally aggregated and used to improve our services.

 

10. User Accounts

Registered users can create accounts to access subscriber-only content.

​

You are responsible for maintaining the confidentiality of your login credentials.

 

Please notify us immediately if you believe your account has been accessed without your permission.

 

11. Sharing Your Information

We do not sell your personal information.

 

We may share information with trusted service providers who help us operate our Website, including:

• Wix

• Wix Payments

• Mailchimp

• Google Analytics

​​

These providers process information on our behalf and are required to protect your information appropriately.

 

We may also disclose information where required by law.

 

12. Data Retention

We retain personal information only for as long as necessary to:

 

• Provide our services

• Maintain subscriber accounts

• Meet legal and financial obligations

• Resolve disputes

• Enforce our agreements

 

When information is no longer required, it is securely deleted or anonymised where appropriate.

 

13. Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.

​

While no online service can guarantee absolute security, we continually review our security measures to safeguard your information.

 

14. Your Rights

Under UK data protection law, you have the right to:

​

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Restrict processing

• Object to certain processing activities

• Request transfer of your data

• Withdraw consent where processing is based on consent

​

To exercise any of these rights, please contact:

ms@uk-housing.co.uk

 

15. Third-Party Websites

Our Website may contain links to external websites.

 

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.

 

16. Children's Privacy

KeyFacts Online is intended for users aged 18 years or over. We do not knowingly collect personal information from children.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

 

The latest version will always be published on this page with the updated revision date.

 

18. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

 

UK Housing Ltd

Rockfield
Church Road
Gilwern
Monmouthshire
NP7 0EL

 

Email: ms@uk-housing.co.uk

 

19. Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to resolve your concerns first.

​

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk

 

The ICO is the UK's independent authority responsible for upholding information rights and data protection law.